Cancellation and Refund Policy

Thank you for requesting a quote and booking services with GRAFTON COFFEE.

If, for any reason, you need to change or cancel your event reservation, please review our policy regarding cancellations, deposits, and refunds. The following terms apply to all services booked with us.

Interpretation and Definitions

Interpretation

Words with an initial capital letter have the meanings defined under the following conditions. These definitions have the same meaning whether they appear in the singular or plural.

Definitions

For the purposes of this Cancellation and Refund Policy:

“Company”—referred to as “the Company,” “We,” “Us,” or “Our” in this Agreement—means Grafton Coffee.
“Services” means the catering equipment rental, specialty mobile coffee bar, and event service solutions provided by the Company.
“Reservation” or “Quotation” means your request or confirmation to engage our Services on a specific date and at a specific time.
“You” or “the Customer” means the person or legal entity that requests or engages the Services.

Service Cancellation and Refund Conditions

Because providing our Services requires us to reserve your event date, equipment, logistics, and dedicated personnel in the Miami, Florida area, the following conditions apply:

1. Deposits and Confirmation

Payment of the deposit or advance amount specified in the proposal or quotation is required to confirm and secure your event date.

2. Event Cancellation Deadlines

Advance cancellations: If you cancel your event reservation with reasonable notice before the scheduled date, our team will review your case to determine whether you qualify for a partial refund or service rescheduling. Any administrative or logistical reservation expenses already incurred may be deducted.
Last-minute cancellations: Cancellations made shortly before the event date are not eligible for a deposit refund because we may be unable to reassign the equipment and personnel reserved for your event.

3. Rescheduling

We understand that unexpected circumstances can affect an event. If you need to change your event date, please contact us as soon as possible. Rescheduling is subject to availability.

Case Reviews and Unexpected Circumstances

If an unexpected issue or service error occurs during your event, our customer service team will review your request individually.

To request a review or report an issue concerning the Services provided:

Contact us within 24 to 48 hours after the event.
Send us a message containing the details of your request or concern.
Our team will evaluate the case and determine whether compensation, store credit, or a partial refund is appropriate.
If a refund is approved, it will be processed through the original payment method—credit or debit card—within 10 to 15 business days.

Accepted Payment Methods

All deposits, outstanding balances, and refunds are handled securely through our official payment channels. We accept:

Credit cards, including Visa, Mastercard, and American Express.
Debit cards.

Contact Us

If you have questions about our Cancellation and Refund Policy or would like assistance with a reservation, please contact us through our official channels: