Refunds and Returns Policy

Thank you for shopping with GRAFTON COFFEE.

If, for any reason, you are not completely satisfied with your purchase, we invite you to review our Refund and Return Policy. The following terms apply to all products purchased from us.

Interpretation and Definitions

Interpretation

Words with an initial capital letter have the meanings defined under the following conditions. These definitions have the same meaning whether they appear in the singular or plural.

Definitions

For the purposes of this Return and Refund Policy:

“Company”—referred to as “the Company,” “We,” “Us,” or “Our” in this Agreement—means GRAFTON COFFEE LLC.
“Goods” means the items and products offered for sale through the Service.
“Orders” means a request by You to purchase Goods from Us.
“Service” means our official website.
“Website” means www.graftoncoffee.com, or our current domain.
“You” means the individual accessing or using the Service, or the company or other legal entity on whose behalf that individual accesses or uses the Service, as applicable.

Order Cancellation Rights

Coffee Purchases

Cancellation period: You may cancel your order within one hour of placing it. After this period, the order enters processing and cannot be canceled.
Return process: Due to the perishable nature of our coffee, we do not accept returns of physical coffee products. However, if there is a problem or error with your order, please contact our Customer Service team for assistance. Once Customer Service approves the case, you will receive the appropriate instructions. Approved refunds will be processed within 15 business days.

Subscription Purchases

Cancellation deadline: You may cancel your subscription up to seven days before its automatic renewal date.
Return process: Subscriptions cannot be canceled or refunded after the renewal date has passed. If you experience an issue, please contact us so we can review your case. If a refund is approved by Customer Service, it will be processed within 15 business days.

Important notice: Our Customer Service team is responsible for determining whether a product should be reshipped or a refund should be issued. To begin this process, please submit a request with supporting photographs showing an incorrect item, merchandise damaged in transit, or any other defect.

Logistics and Shipping Information

Order-processing cutoff: Our daily internal order-processing cutoff is 10:00 a.m. Eastern Time.
Shipping cutoff: Shipments handled by FedEx, UPS, or USPS must be processed before noon Eastern Time to be dispatched on the same day.

Returns of Merchandise and Nonperishable Items

For hygiene and food-quality reasons, we do not accept returns of opened or unopened coffee bags. However, we are committed to resolving any issue that may arise. If you experience a problem with your order, please email us at support@graftoncoffee.com.

We are not responsible for merchandise damaged or lost during return shipping. We recommend using an insured shipping service that provides tracking. Refunds will not be issued without receipt or effective verification of the affected Goods.

Gifts and Gift Certificates

If products were marked as gifts at the time of purchase and shipped directly to You, any refund or replacement must be handled through our Customer Service team. Depending on the outcome of the review, a gift certificate or store credit may be issued to the recipient.